Shipping:

    Our products are located in our warehouses located in India. Based upon the availability of the product and we ship from the corresponding warehouse to deliver at the earliest. If the product is available in the ordered location , it will be delivered in 5-7 working days. If the delivery location is outside India delivery period is  within 15-20 days worldwide .

In case of any natural calamities or special conditions , delivery will take longer than usual periods. In such cases we offer full refund if product is not delivered in 60 days.

Return Policy:

(1) If you receive a product that is poorly made, please provide us with photographs as evidence. We will then either reship a replacement or issue a refund after reviewing the photos.

(2) If you receive a product in unused and good condition but are unsatisfied for any reason, we are happy to offer a refund or exchange upon receiving the returned parcel. Prior to returning the parcel, please send us an email to initiate the process. This step will help ensure a smooth return procedure.

(3) Please note that we exclusively accept prepaid return packages .

(4) In cases where an item is returned due to an address error made by the customer, the customer is responsible for the shipping charges to reship the item to the correct address. We can provide information on the logistics provider to assist with address modification but will not issue a refund for shipping. 

Cancellation Policy :

(1) If you request to cancel an order within 1 day of payment, we will promptly cancel the order and provide a full refund.

(2) If you request to cancel an order within 2 days of payment but before it has been shipped, we can accommodate your request. However, please note that a 10% deduction from the total amount will apply since our team has already begun processing and packing your order. Please be aware that once the parcel has been dispatched to the shipping company’s warehouse, we may not be able to cancel it.

(3) Orders with shipping already initiated cannot be cancelled. We appreciate your understanding in this matter. We apologize for any inconvenience.

We hope this information addresses all your inquiries regarding cancellations and returns. If you require further clarification, please do not hesitate to contact us via email at contact@havilahspices.com at your earliest convenience.